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Terms and Conditions
Thank you for choosing 33 Moons Distro as your trusted e-commerce destination. We are dedicated to providing you with top-quality products and an exceptional shopping experience. To ensure your satisfaction, please carefully review and understand our Shipping and Return/Refund Policy.
Shipping Policy:
- Order Processing: We aim to process your orders as swiftly as possible. Typically, orders are processed within 1-2 business days. During peak seasons, please allow up to 3-5 business days for processing.
- Shipping Methods: 33 Moons Distro offers various shipping options, including standard, expedited, and express services. Shipping rates and delivery times may vary based on your chosen method.
- Shipping Charges: Shipping charges are determined based on the total weight of your order, the selected shipping method, and your location. You can view the shipping cost during the checkout process before finalizing your purchase.
- Shipping Destinations: At this time, we ship to customers within the United States and select international destinations. Please consult our website to see the list of eligible countries for international shipping.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
- Delivery Times: Delivery times may vary according to your location and the chosen shipping method. Please refer to the estimated delivery times provided during the checkout process.
- Damaged or Lost Shipments: In the unlikely event that your order arrives damaged or is lost in transit, please contact our Customer Support team at 33MoonsDistro@gmail.com within 10 days of receiving your order, and we will work to resolve the issue promptly.
*For People 21 and over *Please Consults a Doctor prior to use
Return and Refund Policy
Return and Refund Policy:
- Returns and Exchanges: If you are not entirely satisfied with your purchase, you have the option to return or exchange the item(s) within 30 days of the delivery date. The product must be in its original condition with all tags and packaging. To initiate the return or exchange process, please contact our Customer Support team at 33MoonsDistro@gmail.com.
- Refunds: Refunds will be processed within 7-10 business days from the date we receive your returned item. The refund will be issued to the original payment method used for the purchase.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a damaged product.
- Non-Returnable Items: Please note that personalized or customized items, as well as gift cards, are non-returnable.
- Defective Products: If you receive a defective product, please reach out to our Customer Support team within 30 days of the delivery date, and we will arrange for a replacement or refund.
Contact Us:
If you have any questions, concerns, or require assistance with your order or a return, please don't hesitate to contact our Customer Support team at 33MoonsDistro@gmail.com
Copyright © 2024 33 MOONS DISTRO - All Rights Reserved.
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